Facebook Messenger Chatbot
Palo Alto, California-based Mode.ai launched a Facebook Messenger chatbot for high-priced shoes, bags and accessories company Louis Vuitton. Features of the chatbot include an ability to shop with friends in their messenger by sharing products they found through the bot and gather votes from them. Users can access the full online catalogue, asking the bot to search for products and suggest products based on a capability the company calls “Natural Language Processing.” Outside of shopping, consumers can engage with the brand over messenger by requesting information about the history of the extravagant brand, get fashion show clips and understand more about how the products get made. Lastly, consumers can use the bot to learn more on how to care for the shoes and products, as well as locate a store.