COVID-19 at Retail

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COVID-19 at Retail

A curated archive of articles and information about the impact of the coronavirus outbreak on shopper behavior and the industry's efforts to respond.

Using AI as a Shortcut to the New Normal

Post-pandemic, how can CPGs prepare for demand and channel changes to optimize their supply chains and be ready to meet shoppers wherever they are? AI can help.

H-E-B's Yellow Coupons Go Digital

Smartphone-wielding shoppers can now scan the yellow coupons H-E-B commonly places throughout stores to redeem at checkout via the recently revamped My H-E-B mobile app.

The task force will study the effect of a contactless pickup and delivery protocol on greater efficiencies and reduced employee risk during deliveries.

Target chief executive officer Brian Cornell said he doesn’t know what the future will hold after seeing the U.S. rocked by the COVID-19 pandemic and social unrest, so he’s not planning too far ahead.

Consumers turned to comfort such comforts as ice cream and alcoholic beverages in the first phases of the pandemic, but the second half of 2020 could bring a renewed focus on value.

Major CPGs are beginning to invest in competitive gaming, employing tactics they’ve historically used with sponsorships of major sporting organizations like the National Basketball Association and Major League Soccer.

A new report from TPN compared surveys of shoppers from mid-2019 with ones taken in April 2020 to show how the COVID-19 pandemic has affected their behavior.

The grocer has had to rethink in-store events that typically aim drive in-store traffic in light of COVID-19, including this month’s grilling-themed "Chop and Shop" event.

Whole Foods expanded its curbside pickup service to 150 locations to make shopping more convenient during the COVID-19 pandemic.

Walgreens is suspending distribution of its Sunday print circular as of June 7 due to “consumer behavior shifts” brought on as a result of COVID-19.

Sheltering-in-place consumers are trying out new products and brands to help alleviate boredom. Brands that can leverage the power of novelty have an opportunity to convert new loyalists to the cause.

The drugstore chain has removed all tester bottles of sunscreen, fragrances, cosmetics and other personal care items.

The Harris Poll Essential 100 rated companies based on their resolve, integrity, responsiveness and permanence.

The COVID-19 pandemic recently prompted me to place my first online pickup order at Sam's Club. Like many grocery shoppers, I had a pretty good idea of the items I wanted to purchase.

According to an April survey from technology platform Namogoo, 55% of respondents have purchased personal care products online since the COVID-19 outbreak began.

Expecting shoppers to sustain pandemic-driven behavioral changes, brands and retailers are building up their e-commerce strategies.

A new survey from Brick Meets Click and Mercatus Grocery shows a lift in private label purchases across ages and income levels during the pandemic, particularly among those facing financial loss.

An ongoing health-and-safety benchmarking study evaluates how retailers in seven industries are operating amid the COVID-19 pandemic.

As of Monday, June 15, more than 800 Best Buy stores nationwide are allowing shoppers back in without appointments.

As a pure e-tailer, PetSmart’s Chewy subsidiary is well positioned to meet the needs of shoppers during the COVID-19 pandemic.

The partnership was designed to pair e-commerce performance analytics with “best-in-class” enterprise marketing technology to deliver strong advertising results for brands online.

Procter & Gamble directly addressed consumers feeling the impact of the COVID-19 pandemic when it invited them to "do more together" in the June 2020 edition of brandSaver.


Target is launching its latest limited-edition apparel line online to keep shoppers from packing stores and making social distancing difficult.

Target paid tribute to employees graduating from high school or college along with other members of the Class of 2020 whose celebrations have been impacted by the COVID-19 pandemic.

​​​​​​​Scholl’s Wellness Co. and its #WeStandWithYou campaign honored healthcare workers, first responders, delivery people and warehouse crews during the COVID-19 crisis.

Recent receipt data shows economic angst brought on by the COVID-19 pandemic has shifted consumer spending toward buying more store brands.

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