COVID-19 at Retail

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COVID-19 at Retail

A curated archive of articles and information about the impact of the coronavirus outbreak on shopper behavior and the industry's efforts to respond.

Lowe's Brings New York Fashion Week Home

Lowe's teamed with multiple designers during this year's unconventional New York Fashion Week to spotlight chic and affordable home decor and furnishings available at the home improvement chain.

Survey: Digital Grocery Sales To Hit $250B by 2025

A new shopper survey from Mercatus and Incisiv expects sales of groceries online to account for 21.5% of total grocery sales by 2025, an estimate of $250 billion.

Holiday sales growth this year will largely depend on how much wealthy households spend and how different pandemic-related factors play out, according to Deloitte's annual holiday retail forecast.

The retailer and brand are putting a digital spin on their annual cause effort soliciting hair donations for children suffering from medical hair loss.

As Kroger continues to grow its delivery capabilities, its pickup volume is also experiencing triple-digit growth, with basket sizes larger for pickup vs. in-store orders.

Becoming nimbler and more flexible is vital because it's the pace of change, rather than the changes themselves, that has been so surprising, according to a panel of industry experts speaking at Path to Purchase Institute’s third "Community Gathering."

BJ's Wholesale Club once again tied in to back-to-school cause efforts from manufacturers such as General Mills, but it was its own P-O-P materials that led the seasonal activity this year.

The e-tailer is reportedly testing a concept that would have independent contractors pick products from Whole Foods Market stores and deliver them in their own vehicles as part of its Flex driver program.

H-E-B will deploy equipment and software from Swisslog to support the retailer’s curbside pickup and delivery business.

Two separate studies indicate that retailers are becoming more adept at serving consumers' needs during the pandemic, despite consumers still concerned about a resurgence.

Participants in this year’s first-ever virtual Open Call event could secure a range of deals including supplying hundreds of stores and Sam’s Clubs as well as Walmart.com and Walmart Marketplace.

After a few months of rumblings, the retailer has officially launched CVS Media Exchange (cMx), its new digital media advertising platform, which aims to connect brands with new and existing shoppers through highly targeted content.

ExxonMobil is teaming up with Amazon and Fiserv to deliver voice-enabled payment at more than 11,500 Exxon and Mobil locations.

While the pandemic is not solely responsible for driving contactless payment methods or e-commerce growth, our "new normal" helped accelerate development and frame their direction.

Several major U.S. retailers received top rankings from shoppers for their handling of the pandemic in a new dunnhumby survey, plus online grocery shopping now represents nearly 35% of all U.S. trips.

L'Oreal Canada's chief digital officer recently shared insight about the company's recent expansion of the ModiFace technology to Amazon consumers, plus live video shopping during the pandemic.  

To succeed in the final quarter of 2020, during one of the strangest year on record, sharp adjustments are necessary to align with changes in consumer behavior.

P2PX Aug. 19 Engaging Shoppers session

Brand marketers have had to think on their toes to continue engaging shoppers in the face of drastic changes in shopper behavior and disruption of shopper operations brought about by the COVID-19 pandemic.

Sam’s Club turned its one-day “August Savings Event” into a nine-day occurrence this year, elevating online-only and contactless shopping methods as a way to avoid drawing crowds to clubs to ensure shopper safety.

A new study from the retailer reveals that nine out of 10 parents rate safety measures as a deciding factor when choosing a brick-and-mortar retailer to shop their lists of school supplies. 

Per a new global survey of more than 2,500 consumers, 30% of U.S. respondents would like to see retailers offer mobile payments in the near future, followed by mobile app orders and scannable barcodes.

A huge shift in shopper behavior propelled Walmart to record second quarter sales with U.S. same-store sales advancing 9.3%, driven by a near 100% increase in e-commerce sales.

Historically a staple of preparedness shopping, the first aid category is well suited to thrive during the pandemic as consumers have become more insistent on minimizing trips to the store. 

The grocer is spotlighting its e-commerce fulfillment services as parents, students and educators head into an unconventional back-to-school season amid the COVID-19 pandemic.

The latest retail figures from the U.S. Census Bureau invoke cautious optimism combined with hope of federal action to encourage more consumer spending in the coming months.

During COVID-19, the retail industry proved it has the ability to pivot quickly. "It's just a shame it took a pandemic to demonstrate it," said Brian Higdon, customer strategy executive at The Mars Agency.

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