Consume Cannabis Company, a cannabis retailer that operates seven dispensaries throughout Illinois and Michigan, partnered with kiosk designer and manufacturer Frank Mayer and Associates, Grafton, WI, to produce self-service kiosks for the retailer’s many locations.
The kiosks allow customers to browse the store menu and place orders while learning more about products available. Return customers have appreciated the faster transaction time, and Consume Cannabis has saved on costs and improved the customer experience since implementing the program.
The stores’ kiosks are Frank Mayer and Associates’ Connect model, which includes a 22-inch screen as well as a small footprint to save space. The software shows inventory in real-time and can be managed from a central location.
“When we were looking to update our self-service options, the custom kiosks from Frank Mayer and Associates offered the best experience for both the customers and our team while fitting our stores’ aesthetic,” says Dan Scheidt, director of marketing at Consume Cannabis. “I can view and manage all our kiosks remotely, which is crucial as it’s a high-volume part of our business.”
“We’re thrilled Consume Cannabis has had success using self-service technology,” says Mike Mayer, Frank Mayer and Associates president. “The dispensary industry has really embraced kiosks, and innovative companies like Consume are proof of the many benefits self-service provides both stores and shoppers.”
Consume Cannabis opened in January 2020.